At Bellabaci, we take pride in the quality of our products and the satisfaction of our customers. If you are not completely happy with your purchase, we’re here to help.
1. Returns
Our returns policy lasts 14 days. If 14 days have elapsed since your purchase, unfortunately, we are unable to offer you a refund or exchange.
To be eligible for a return:
The item must be unused, unopened, and in the same condition that you received it.
It must be returned in its original packaging.
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email info@bellabaci.com within 3 working days of receiving your order.
2. Return Shipping Costs
Cancelled and/or returned orders are subject to delivery charges. These charges must be paid by you unless the product is defective or damaged — in which case, we will cover the shipping costs.
You will be responsible for paying for your own shipping costs for returning or cancelling your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
However, for defective or damaged products, Bellabaci will bear the cost of return shipping.
3. Cancellations
You have the right to cancel your order within 24 hours of purchase by emailing info@bellabaci.com.
Cancelled orders will be refunded, less a 10% administration fee.
If goods have already been dispatched at the time of your cancellation, you must return the goods to us before a refund can be processed. Refunds will be made within 14 days from the date we receive notice of cancellation, less any applicable delivery and administration charges.
If you do not return the goods or fail to make them available for collection within 14 days of your order, you will be deemed to have accepted the goods, and your order will be charged in full.
Bellabaci reserves the right to cancel any order for which payment has already been received. This may occur if stock is unavailable or if product quality does not meet our standards. In such cases, you will receive a full refund with no deductions.
4. Changes to This Returns Policy
We reserve the right to modify this Returns Policy at any time. Changes take effect immediately upon posting on our website. If we make material updates, we will note them here so you remain informed about our policies and your rights.
5. Contact Information
If you have any questions about returns, refunds, or cancellations, please contact us through your nearest regional office:
Bellabaci South Africa
Unit D8 Spearhead Business Park CNR Freedom Way and Montague Drive Montague Gardens, Cape Town, 7441 📞 +27 21 510 0766 📧 info@bellabaci.com
Bellabaci Europe
9 Quinta da Bemposta Lagoa, 8400-701, Portugal 📞 +351 914 228 375 📧 info@bellabaci.com
Bellabaci North America
Universal Companies, Inc. 18260 Oak Park Drive Abingdon, VA 24210, USA 📞 +1 833 432 7300 📧 info@bellabaci.com
